As an Executive Engineer of the water works department, Mr. Rajan has an issue at hand dealing with the staff under him. He has to write the Annual Performance Report of two Section Engineers working under him. Under his charge are two divisions both of which are very important locations in the city. One division has the houses of all important government officers and the other one is a rich locality. Incidentally Mr. Rajan receives several complaints from the first division, while there are no complaints from the second division. On investigation, he finds out that the Section Engineer of the second division Mr. White, is very efficient and ensures water supply to the second division without any interruption. Even in cases whenever there is a complaint, it does not reach the Executive Engineer. He is, however, known for accepting favors, both in cash and kind. On the other hand Mr. Gray the Section Engineer in charge of the first division is very upright, rule bound man. He neither breaks the rules, nor indulges in any illegal acts. Since he works by the rule book, it takes time for him to comply with the service complaints, hence several complaints get generated in his division.
Now, going by the record, Mr. Gray has more complains as against Mr. White. But it is also true that Mr. Gray is very upright in his working, and incidentally there is no documentary proof against Mr. White. Mr. Rajan understands, whatever he writes in the APR will be the basis for the Section Engineers next promotion. Can you suggest to Mr. Rajan, his next course of action? (20 Marks, 250 words)